Archive
To view our news archive from Applinet, please click on any of the links below.
26-Aug-10: RBS to cut 640 Direct Line call centre jobs 18-Aug-10: HMRC call centre staff sacked over race abuse 05-Jul-10: Strike ballot vote by BT workers set to be announced 23-Jun-10: Rapper plagues Greater Manchester Police with 999 calls 21-Jun-10: Redundant call centre staff find work 21-Jun-10: Disabled employees to find work at Glasgow call centre 17-Jun-10: NHS call centre tells patient: "you cannot see the Doctor - you're dead" 15-Jun-10: HML help Derry kids in great Escape 10-Jun-10: Barclaycard call centre jobs fears 10-Jun-10: Indian call centre plans to create jobs in North East 10-Jun-10: Nationwide shakes up call centre structure 10-Jun-10: BT braces itself for strike action as impasse with its workers continues 10-Jun-10: BT union confirms strike ballot 08-Jun-10: New pay offer in bid to avert BT strikes 07-Jun-10: Woman refused a job in a call centre - Because she can't build Lego 03-Jun-10: Glasgow call centre to create 100 jobs 03-Jun-10: CallCare to create an extra 100 jobs in Manchester after £3.5m cash injection 03-Jun-10: Insurance firm to take on 65 new staff 03-Jun-10: Call centre workers set up Facebook group to demand union recognition 02-Jun-10: EDF Energy breached rules on customer complaints 01-Jun-10: O2 pair get star treatment on Jonathan Ross show 01-Jun-10: Strike threat at O2 and BT 26-May-10: 100 new call centre jobs as firm grows 26-May-10: Dangers of relying on recession to retain staff 26-May-10: Companies in denial when it comes to providing good customer service Battle for resources Making customer service a priority How do you manage this? 24-May-10: 2nd outsourcer in a week goes bust 24-May-10: Another 200 jobs at new call centre 24-May-10: BT rules out Garlands switch 18-May-10: Garlands staff learnt of axe over the radio 18-May-10: Chey Garland "There was no other choice" 18-May-10: Dixons to relocate call centre 18-May-10: Unions react to Vodafone sale 18-May-10: beCogent scoops top place in mystery shopping poll 18-May-10: Vodafone sells Warrington call centre 18-May-10: Banks shake-up puts 700 jobs on the line 18-May-10: E.ON cut call centre staff salaries 18-May-10: Call centre firm to employ Indian prisoners 18-May-10: Q-Max ranked the most widely installed Workforce Management Software in the UK 18-May-10: Government call centres slow to pick up 17-May-10: Garlands to close 20-Aug-09: Tesco to create 800 call centre jobs in Scotland 19-Aug-09: Racing UK doubles call centre numbers 19-Aug-09: Swine flu pandemic could set the scene for a remote diagnosis boom 19-Aug-09: Call centre health care petition launched 19-Aug-09: BT staff to pick up £400 windfall 19-Aug-09: More jobs under threat at Garlands 19-Aug-09: Call centre jobs in Northern Ireland given a boost 19-Aug-09: Jobs under threat at Sitel 19-Aug-09: MP 'shocked' by call centre blow 19-Aug-09: 65 jobs go at Kirkcaldy call centre 19-Aug-09: Sainsburys in NI jobs boost 16-Jul-09: BT Transfers 2,000 Jobs From India To UK 16-Jul-09: Search for Call Centre Heroes goes global for 2010 16-Jul-09: Hillingdon Council wins Contact Centre Award 16-Jul-09: Mobile Directory Site Taken Down After Glitch 16-Jul-09: ChildLine's Esther Rantzen visits call centre that had its record number of calls last year 16-Jul-09: Call centre revamp delayed 16-Jul-09: Council call centre outsourced after calls unanswered 16-Jul-09: 200 jobs go at Garlands 16-Jul-09: Teleperformance wins Performance Improvement Award 16-Jul-09: Ventura axes jobs 15-Jun-09: Philippines threat call-centre staff now told they will get payouts after all 15-Jun-09: Fears for jobs at outsourcer 15-Jun-09: Pat on the back for call centre workers 03-Jun-09: Thomson and First Choice create more than 250 jobs 03-Jun-09: Top award for Call Centre 03-Jun-09: Lloyds bank to close call centre 03-Jun-09: Ofcom compliance on Abandon and Silent calls still major compliance issue 29-May-09: Call centre jobs created in Tyneside 29-May-09: Credit card customer service award shortlist revealed 29-May-09: Job fears as Capita contract ended 29-May-09: Call centre will create 600 jobs 13-May-09: The CCMA Awards - Winners announced 13-May-09: Virgin Media axes 320 call centre jobs 13-May-09: More jobs go at Stream 05-May-09: Call centre staff win chance to sing with Pink 03-May-09: Autoglass is poised to open second call centre 03-May-09: The Listening Company marks 10th anniversary with the launch of a new children's trust. 29-Apr-09: QVC wins Contact Centre Innovation of the Year 2009 29-Apr-09: The British Philippines Outsourcing Council 27-Apr-09: 118 staff are warned to expect redundancies 27-Apr-09: T-Mobile urged to keep Scots jobs 27-Apr-09: Industrial action at Revenue & Customs call centres 15-Apr-09: Talks to minimise job cut threat 09-Apr-09: T-Mobile move cuts 500 jobs 07-Apr-09: Operator expands call centre due to UK holiday demand 06-Apr-09: 200 jobs at risk as insurance firm closes two branches 02-Apr-09: Jobs to go at 02 call centres 02-Apr-09: Firm to create 300 jobs at home 02-Apr-09: Bristol call centre closes with loss of 200 jobs 02-Apr-09: TPS report: 60% of households blocking unsolicited calls 27-Mar-09: Virgin plans call centre job cuts 25-Mar-09: HSBC says 1,200 workers face axe 25-Mar-09: UK 118 line is run by US prisoners 23-Mar-09: Symantec blames call centre over data leak 23-Mar-09: Call centres "a hotbed for identity theft" 20-Mar-09: India credit card scam exposed by BBC 18-Mar-09: 02 takes top position in largest ever broadband satisfaction survey 18-Mar-09: Finance giant axes jobs in Leeds 17-Mar-09: Vodafone sorry for name joke 17-Mar-09: More Capita call centre jobs at risk 17-Mar-09: Jobs turnaround at Carphone Warehouse 17-Mar-09: RBS apologises after its staff asked customers to reveal their political affiliations 17-Mar-09: Call centre move prompts strike action 11-Mar-09: RSPB outsources for call centre expertise 11-Mar-09: Damart set to start recruiting 11-Mar-09: The Top 50 Call Centres for Customer Service Do you have a true measure of the customer experience your call centre is offering compared with other leading companies? To find out more and to apply to become part of the programme, click here 09-Mar-09: Call centre looking to recruit 180 extra staff 09-Mar-09: 'Strong future' for call centres 09-Mar-09: Dixons cuts off Capita 09-Mar-09: GoResponse is the fastest growing company 09-Mar-09: Capita also lose contract with Prudential 09-Mar-09: More jobs at risk at Stream 09-Mar-09: Oscar awards at beCogent call centre 09-Mar-09: T Mobile jobs shake-up 04-Mar-09: GoResponse Named As First Outsourced Call Centre To Achieve GamCare Certification 27-Feb-09: Vodafone says no job losses in Trowbridge 27-Feb-09: Fire rips apart HBOS call centre 27-Feb-09: Call Centre With Gem Of A Job Creation Plan 26-Feb-09: Carphone says 450 jobs 'at risk' 26-Feb-09: Call centre firm creates 600 new jobs 23-Feb-09: BT suspends 30 call centre staff for circulating 'harmless' Irish joke by email 18-Feb-09: Insurance firm creates 500 jobs 18-Feb-09: The Co-operative Bank tops the charts again 16-Feb-09: UK call centre awarded GamCare certification status 16-Feb-09: Vodafone set to build 850 seat call centre 16-Feb-09: 150 jobs at risk at Stream 12-Feb-09: Workplace award for Bradford call centre 11-Feb-09: RAC to axe 100 jobs in Scotland 11-Feb-09: Online retailers need to work on customer service Click here to read the full article and find out the winners and sinners
11-Feb-09: Shop Direct: Job hopes for 1,000 from Outsourcer 11-Feb-09: Sitel workers told: Move to save your job 10-Feb-09: Response agree five-year deal with Hiscox 10-Feb-09: Strike threat at Thames Water 06-Feb-09: DSGi: Capita Call centre layoffs will not affect service 04-Feb-09: Centre future is bright! 04-Feb-09: Wallace steps down from Response 04-Feb-09: E.ON closes call centre 28-Jan-09: Shop Direct group cuts 1000 call centre jobs 28-Jan-09: Redundancy fears at major outsourcer 28-Jan-09: Bookies to close call centre 28-Jan-09: Call centre staff angry as outsourcer reneges on pay deal 28-Jan-09: BSkyB to create 80 call centre jobs 22-Jan-09: Worried savers make work for call centres 21-Jan-09: Call Centre staff 'to bear the brunt' of Grattan losses 21-Jan-09: Mum's the word as Ventura scoops award 19-Jan-09: NHS Direct call centre closure leaves 80 jobs at risk 18-Jan-09: Customer service standards are rising 18-Jan-09: 140 more jobs for Egg centre 18-Jan-09: Barclays staff face the axe 18-Jan-09: 80 jobs axed from Tesco call centre 10-Jan-09: Generous staff raise thousands for charity 10-Jan-09: Call Centre staff "could be bussed to Belfast" 10-Jan-09: 300 jobs to be created by leading outsourcer 10-Jan-09: CCMA look for this years stars How do I enter for the Awards? simply visit the CCMA website 07-Jan-09: At least 400 jobs go at sub prime call centre 07-Jan-09: Jobs go as Garlands closes a call centre 06-Jan-09: Innovation Awards 2009 shortlist show contact centres are beating the credit crunch Further information can be found here
05-Jan-09: BT awarded Wooden Spoon for worst customer service 05-Jan-09: £10k for head massages for call centre workers 19-Dec-08: Hundreds of jobs go as T-Mobile cuts off Sitel 17-Dec-08: 02 sack staff in short calls clampdown 17-Dec-08: Suspicious package keeps call centre workers quarantined 16-Dec-08: Jobs go as call centre closes 08-Dec-08: Call centre is creating 300 jobs 07-Dec-08: Homeserve to shed 60 call centre jobs 07-Dec-08: Call centre evacuated in bomb scare 07-Dec-08: 300 jobs to go at 118 118 call centre 25-Nov-08: Co-operative Travel call centre to cease operations 25-Nov-08: Jobs boost at call centre group 25-Nov-08: 30 new jobs on the way at insurance call centre 24-Nov-08: Sharp rise in silent call gripes 21-Nov-08: Staff fury at party axe 21-Nov-08: Job fears as outsourcer loses contract 20-Nov-08: Firstsource jobs boost for city 20-Nov-08: 1500 jobs in Welsh call centre industry 20-Nov-08: Swinton to expand Norwich call centre 20-Nov-08: Call centre firm scoops top award 18-Nov-08: Axa falls on National Express call centre 17-Nov-08: CCA summit shapes new customer service model 14-Nov-08: Siemens may close call centre 13-Nov-08: Kenyan Call Centre Market to Ring up Substantial Revenues 12-Nov-08: Fears over heavy call centre job losses 11-Nov-08: Call centre staff take twice as many sickies as other workers 10-Nov-08: Contact centre merger blamed on downturn 07-Nov-08: Call centre leads to 500 new jobs 07-Nov-08: Call centre boosts workforce by 20 05-Nov-08: Call centre axes Team Leaders in ‘streamlining’ move 05-Nov-08: 150 jobs saved in call centre takeover 03-Nov-08: Customer Satisfaction Index launched for insurance providers 31-Oct-08: Abbey complaint shows brands 'need to restrict access to customer data' 31-Oct-08: Indian call centre worker takes 'revenge' on British customer 31-Oct-08: BT Ordered To Pay £1.3m Fine After MoD Call Centre Fraud 31-Oct-08: Call centre firm on right Track 29-Oct-08: Customers lose patience with energy suppliers 29-Oct-08: High-flying charity effort by call centre group 28-Oct-08: 100 call centre jobs axed after just five weeks 28-Oct-08: Charity appoints Orbital Response & Fulfilment 26-Oct-08: John Lewis / Waitrose tops Which? credit card satisfaction survey Poor scoring credit cards Best Buy credit cards 23-Oct-08: Call centre worker caught out by boss after posting 'sickie' plan on 'Facebook' 22-Oct-08: Littlewoods owners threaten Call Centre job cuts 20-Oct-08: Telemarketing veterans launch call-blocking gadget for consumers 17-Oct-08: No cash guarantee for redundant call centre staff 15-Oct-08: New COO for Sitel EMEA 15-Oct-08: Consumers "intolerant of poor customer care" 14-Oct-08: Open Mind - New Angles and Bright Ideas Click here to book your place
12-Oct-08: Call Centre cleared in unfair dismissal case 12-Oct-08: TSC Chief Executive steps down 10-Oct-08: Barclays creates over 200 call centre jobs 10-Oct-08: Shattering blow for call centre workers 10-Oct-08: UK's top call centre revealed! Click here to visit the awards website and see all the winners! 08-Oct-08: Jet2holidays brings call centre back to UK 08-Oct-08: Alliance & Leicester fined a record £7m for call centre mis-selling 08-Oct-08: UK customers demand local call centres, not offshore ones 08-Oct-08: Tesco scotches Indian rumours 08-Oct-08: All bets are off in call centre strike 08-Oct-08: New intake for Utilities Call Centre 05-Oct-08: The Listening Company hears call for jobs 05-Oct-08: Call Centre Strikes Called Off 01-Oct-08: Recruitment is "number one issue for call centres" 01-Oct-08: Jobs go as MFI call centre closes 01-Oct-08: Call centre to move after arson attack 28-Sep-08: Barclaycard fined for silent calls 25-Sep-08: Jobs go as Bradford and Bingley closes call centre 25-Sep-08: Pension centre creates 70 new jobs in Dundee 25-Sep-08: Energy Providers "Worst for Customer Satisfaction" 25-Sep-08: National Customer Service Awards - WINNERS ANNOUNCED! 24-Sep-08: Call centre delays 'top irritant' 23-Sep-08: Turbulent times for the Call Centre Industry The State of the Market 21-Sep-08: Capita named European Call Centre of the Year 18-Sep-08: Police told to improve their customer service 18-Sep-08: IT drains call centre productivity 18-Sep-08: Convergys buys software firm 18-Sep-08: Jobs fair for axed call centre staff 18-Sep-08: Centre of excellence 18-Sep-08: TalkTalk sees ‘biggest improvement’ in customer service 10-Sep-08: Ventura puts dent in Next profits 09-Sep-08: Customs call centre to create 350 jobs 09-Sep-08: Co-op on top in Bank customer satisfaction 09-Sep-08: First Direct comes out on top in survey 08-Sep-08: Holiday firm sings the praises of its call centre staff 08-Sep-08: Hull telecom firm awarded council contract 08-Sep-08: Armed police put an end to call centres team-building 04-Sep-08: Thomas Cook to shut Glasgow call centre 04-Sep-08: T-Mobile moving customer care to The Philippines 04-Sep-08: TSC rings in with jobs boost 20-Aug-08: O2 sweeps awards for broadband customer satisfaction 19-Aug-08: Sky creates 350 jobs with new call centre in Leeds 18-Aug-08: Contact Centre Planning to focus on delivering the Customer Journey 18-Aug-08: Indian outsourcer creates new UK jobs 18-Aug-08: Warning over Indian call centre bubble 13-Aug-08: Barclaycard to increase Call Centre workforce 13-Aug-08: All work and no play is a bad idea, says O2 11-Aug-08: ScottishPower call in cops over call centre workers' 'scam' 11-Aug-08: Call centre workers to vote on strike action 06-Aug-08: Sky's the limit for Response 04-Aug-08: The Finalists of the CCF European Call Centre Awards 2008 Click here to visit The Awards Website and see all the Finalists
04-Aug-08: The Listening Company to manage customer service for rail passengers 04-Aug-08: Garlands looks for redundancies 04-Aug-08: Qantas to close UK call centre 15-Jul-08: Teletech opens new site in Manchester 10-Jul-08: Keith Gait to judge CCF European Call Centre Awards 2008 Click here to visit The Awards Website
09-Jul-08: 300 jobs go as Insurance company closes 2 call centres 08-Jul-08: 150 jobs for award-winning call centre 08-Jul-08: Strike agreed at 999 call centre 08-Jul-08: MFI shuts call centre 08-Jul-08: Orchid Consultant wins Interim Manager of the Year Beyond the Brief 02-Jul-08: Smiling through the recession 30-Jun-08: Chey calls in for CBE 30-Jun-08: Jet2 best for customer service 30-Jun-08: French cars come bottom in satisfaction survey 25-Jun-08: Insurance firm creates 400 jobs 25-Jun-08: 50 jobs go as B&Q outsources 25-Jun-08: 100 jobs go at wine call centre 24-Jun-08: Jobs hope for sacked Cardiff staff 24-Jun-08: Barclaycard answers to Ofcom over silent calls 24-Jun-08: Barclays expands flagship Call Centre 23-Jun-08: Ofcom is ignored on 0870 20-Jun-08: HSBC creates 250 call centre jobs 18-Jun-08: Research shows agents are keen to improve customer service, but not always given the right tools 16-Jun-08: Jobs boost for EDF call centre 16-Jun-08: Jobs threat as BT looks to cut back on call centres 
