Consulting
Orchids track record of successful and sustainable delivery for our clients is assured by only employing the very top people within the industry. All our Partners and Principal Consultants must have at least 15 years experience within call centres, and must have started their careers as a frontline advisor
We use a range of tools and approaches to fully evaluate the current position of your centre, and provide recommendations, plans and actions to drive sustainable performance improvements. Our Call Centre Consultants and Interim Managers drive the implementation of the operational improvements.
By working with Orchid you gain access to top management expertise. We are an effective solution for all challenges facing your centre, and a source of fresh thinking and innovative ideas, as well as strategic capability.
Orchid work effectively with you by getting to grips with your organisation quickly to begin making a real difference to your contact centre in a short space of time. We also believe in a transfer of skills and experience to your team, ensuring their value remains in the business long after the end of the assignment.
The introduction to Orchid working with you is often through APRICOT, our exclusive Call Centre Audit Tool. The audit provides a thorough review of your call centre operation focusing on people, performance and processes. Following this you receive practical advice on how to improve your operation. With recommendations for operational improvements and efficiencies, including structure, performance, processes and culture.
Consulting
Consulting - refers to both the industry, and the practice of, helping organisations improve their performance, primarily through the thorough analysis of existing business problems and development of plans for improvement.
Organisations have used the services of Orchid for a number of reasons, including, for example, to gain external and more objective advice and recommendations, to gain access to the consultants' specialist expertise, and as temporary help during a one-time project, where the hiring of permanent employees is not required.
With our exposure to and relationships with numerous organisations, we are seen to be aware of industry 'best practices'
Case Studies
Case studies recount real life business situations that present to business executives a dilemma. Our case studies put the real life scenario into the context of the factors that influence it. They also show how by working with Orchid you can have real, measurable and accountable solutions to your challenges.
Don't just take our word for it - click here to see what our clients have to say.